Responsibilities:
- Manage escalation case from first level customer service team
- Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction.
- Resolve the complaint/dispute with the customer amicably
- To ensure that the service provided is consistent and meets both external and internal requirements, adhering to the rules and regulations, compliance aspect, as well as customer expectations.
Profile
- Minimum 2 to 3 years of relevant working experience in a customer service environment.
- Experienced in managing customer escalation
- Bilingual – Fluency in English is a must
Skill required:
- Customer Service Orientated
- Basic IT knowledge
- Ability to apply creative thinking process while adhering to the company’s operational requirements.
- Ability to perform required tasks with challenging timeline
- Ability to stay calm when customers are stressed or upset.
- Ability to connect with people from all levels of society
- Independent and work with minimum supervision
- Sense of urgency
- Administrative accuracy with an eye for detail
Job Type: Contract
Contract length: 12 months
Salary: RM2,000.00 - RM3,000.00 per month
Benefits:
- Maternity leave
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
